Shipping & Policies

Welcome

Welcome! My handmade hair accessories are made using the highest quality wool felt, vintage fabrics and special finds. Feel free to inquire about custom work.

All items are handmade by me for you. My current turnaround time is 14-21 business days before shipment. This is due to a very large order volume at this time.

Headband sizes
Newborn (0-6 months) 13" unstretched
Baby (0-6 months) 15" unstretched
Child (1 year plus) 17.5" unstretched
Adult 19.5" unstretched

My headband sizes are just a general guideline, every head has a different shape and size. If these measurements do not work for you, please provide head measurements at checkout. A refund will not be given if you select the wrong size.

Custom satisfaction is very important to me. If there is any problem please contact me so that we can work out an arrangement suitable to both parties.

Shipping

*** HOLIDAY SHIPPING - the last day to purchase holiday items and have them delivered before the holidays is November 20th.

DOMESTIC SHIPPING (CANADA)
Your package will be shipped via Canada Post Expedite Parcel which will provide you a racking number and insurance.

INTERNATIONAL U.S. packages are shipped via Canada Post Air Mail (unless otherwise stated). Canada Post does not provide tracking or insurance for this service. If you require tracking or insurance, please contact us so we may provide you with a quote. This service typically takes 7-21 business days to arrive internationally, depending on customs clearance. We have no control over how long an international package takes for delivery. Canada Post does not consider a package "lost in transit" until 30 days have passed.

I will not ship any of my items in a standard envelope (cheaper), as too many packages are damaged during transit, especially during the winter months.

INTERNATIONAL (REST OF WORLD) All other international orders will be shipped by Canada Post Air Mail (unless otherwise stated), which does not provide tracking information. If you require International tracking information or insurance, that will be an extra charge. You can provide me with your address, and I will give you a quote from the Canada Post website. Canada Post International Air Mail typically takes 7-21 business days to arrive, depending on customs clearance. We have no control over how long an international package takes for delivery. Canada Post does not consider a package "lost in transit" until 30 days have passed.

For destinations outside of Canada, please allow aprox. 7 to 20 business days for shipment delivery depending on location. I cannot control customs. Canada Post air mail does not provide tracking information or insurance. If you require either, please contact me before purchase, so I may give you a quote.

Refunds

You must contact me within 48 hours of receiving your item for any refund or exchange. The seller reserves the right to deny any refund or exchange if the item has been worn, or the item was damaged by unforeseen circumstances due to shipping.

For any prouct defect, you have 30 days to contact me regarding any issues. After 30 days, I cannot be responsible for regular wear & tear.

Additional

Headband sizes
Newborn (0-6 months) 13" unstretched
Baby (0-6 months) 15" unstretched
Child (1 year plus) 17.5" unstretched
Adult 19.5" unstretched

My headband sizes are just a general guideline, every head has a different shape and size. If these measurements do not work for you, please provide head measurements at checkout. A refund will not be given if you select the wrong size.

Custom satisfaction is very important to me. If there is any problem please contact me so that we can work out an arrangement suitable to both parties.