Welcome! My handmade hair accessories are made using the highest quality wool felt, vintage fabrics and special finds. Feel free to inquire about custom work.
All items are handmade by me for you. My current turnaround time is 7-21 business days before shipment. This is due to a very large order volume at this time.
DOMESTIC SHIPPING (CANADA)
Your package will be shipped via Canada Post Expedite Parcel which will provide you a racking number and insurance.
INTERNATIONAL U.S. packages are shipped via Canadian DYK Postal Courier to our U.S. shipment warehouse in Montana. From Montana, your packages are distributed to their final destination via USPS with tracking information provided in your online Etsy receipt. This process takes aprox. 3-5 business days from the time of shipment from Canada
INTERNATIONAL (REST OF WORLD) All other international orders will be shipped by Canada Post Air Mail (unless otherwise stated), which does not provide tracking information. If you require International tracking information or insurance, that will be an extra charge. You can provide me with your address, and I will give you a quote from the Canada Post website. Canada Post International Air Mail typically takes 7-21 business days to arrive, depending on customs clearance. We have no control over how long an international package takes for delivery. Canada Post does not consider a package "lost in transit" until 30 days have passed.
For destinations outside of Canada, please allow aprox. 7 to 20 business days for shipment delivery depending on location. I cannot control customs. Canada Post air mail does not provide tracking information or insurance. If you require either, please contact me before purchase, so I may give you a quote.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
You must contact me within 48 hours of receiving your item for any refund or exchange. The seller reserves the right to deny any refund or exchange if the item has been worn, or the item was damaged by unforeseen circumstances due to shipping.
For any prouct defect, you have 30 days to contact me regarding any issues. After 30 days, I cannot be responsible for regular wear & tear.
Custom satisfaction is very important to us. If there is any problem please contact us so that we can work out an arrangement suitable to both parties.